Uber’s popularity is about more than low fares

When it’s pouring with rain in central London, black cabs are near impossible to find. As they sail past with their orange availability lights switched off, prospective passengers get wetter and wetter – the very thing they wanted to avoid by trying to get a taxi rather than walking to the Tube.

Uber – the app connecting passengers with private drivers – offers a much better option on rainy days. You have a look on a live digital map to see where the nearest car to you is and hail it to your door.

The clever app tells you in advance how much the journey is going cost, who your driver is going to be and what car they will be in. Fares are lower than black cabs and the service is much more convenient for passengers.

But not all are happy.

Taxi drivers in France have followed others around the world by launching mass demonstrations against Uber, which they say is threatening their livelihoods by undercutting fares. Scenes I saw on TV last week made the country out to be a combat zone, with large scale road block, Uner cars being smashed up and other bouts of severe violence.

And President Francois Hollande has said he will ban Uber (although some have been quick to point out that he has forgotten he already has technically made them illegal).

There may be some people who sympathise with the plight of the taxi drivers in France, but there are also plenty of people around the world who are big fans of Uber. I’ve lost track of those in London who’ve declared their love of the app – and the convenience it brings – to me in recent weeks.

Critics of Uber really are stuck in the past and have failed to notice the digital revolution sweeping through multiple industries around the world. Consumers today expect to be able to perform a range of tasks with a few swipes of their smartphone.

And if it’s now possible to easily book a holiday, find a date or log on to Internet banking while on the move, why shouldn’t you also be able to book a taxi with ease? Yes, Uber fans enjoy lower fares, but they also love the smooth process on offer – you know exactly when your car is going to turn up and don’t need to fumble around for cash.

Of course, it’s important high standards are maintained in any industry. It’s therefore only right all drivers carrying passengers have criminal record checks (all of those licensed to work in London need to pass these) and I like an idea from Boris Johnson to introduce a mini knowledge test for all minicab drivers.

In an age where sat navs are commonplace, is it really necessary for cabbies to undertake four years of trainings and stringent exams to check they know every nook and cranny of London’s streets?

I can see why some traditional taxi drivers are fighting to preserve their ability to earn a decent living. But in trying to block a digital-savvy upstart they are going about things in the wrong way.

Recent history shows that nowadays online operators in various industries – ranging from Amazon to Lastminute – prevail in the end over businesses that are stuck in the past.

Unless black cab drivers want to become extinct, they could do worse than take a close look at how Uber is winning over consumers and join the revolution.

How can we encourage tourists to visit “hidden” London?

London has retained its position at the top of the tourist charts for another year, according to Mastercard’s Global Destinations Cities Index. On both visitor numbers (an estimated 18.82 million this year) and their spending (£13.15 billion) we have again seen off rivals like New York and Paris (plus also Middle Eastern contenders that are creeping up the rankings).

Inevitably, the announcement of London’s latest accolade has led some in recent days to stress that we should not take our leading status for granted if we want to keep up with the competition. “Invest to keep London the top tourist city,” said the London Evening Standard in a leader last week.

Investing in transport and other infrastructure in London is of course important if the capital is not to grind to a complete halt (Crossrail is coming, yet it will do nothing to ease congestion on north-south routes – we need Crossrail 2 to be approved).

But I also think that more can be done to encourage visitors to discover the unexplored pockets of this great city, because merely allowing so many to be concentrated in busy central areas is also problematic.

If you read my last post, you’ll know that I’m walking the 78 mile Capital Ring trail in sections, over a number of weeks. On my trip so far, I’ve encountered very few people for the most part and seen some wonderful places along the way.

Yes, I’ve stopped-by at popular attractions like Eltham Palace (with a café so busy that you would be lucky if you got served by the following weekend), but other places are far more peaceful. The Capital Ring has everything from remnants of 17th century spa resorts and charming follies to deserted woodland and wild grassland – all places that convince you that you’re a long way from the hustle and bustle of Leicester Square or Oxford Street.

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The Rookery – Streatham

These great places that I’ve found aren’t – on the whole – covered by the guidebooks or on tourist websites (although, to be fair to Transport for London, it does have some excellent downloadable Capital Ring PDFs, if you know where to find them).

So what can be done to encourage visitors to explore London’s hidden gems?

I think the big not-for-profit heritage and conservation organisations – like English Heritage and National Trust – should do more to encourage people to visit properties that they don’t own out right, yet deserve national recognition. The latter has so-called “National Trust Partner” listing in their members’ handbook, but they could go further.

Residents and tourists who have enjoyed visiting these “hidden” places also have a part to play by making recommendations on the likes of Tripadvisor (I am myself guilty of not reviewing enough places there). Guidebook writers can be so pressed for time these days that they can barely get to little more than the obvious spots.

There is also an interesting plan out at moment to designate the capital as Greater London National Park, the first urban area to achieve such status. Boasting 13,000 species of wildlife, 3,000 parks and 30,000 allotments and the world’s largest urban forest, you can see why the capital should be shouting about its greenery. Promoters believe that National Park status would encourage tourism and bring increased of outer boroughs, as well as bringing raising awareness of local conservation and environmental issues.

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I see this as little more than a publicity exercise, but isn’t that what we need for “hidden London”? Anything that encourages people away from the busy spots has got to be a good thing. Liverpool’s status as European Capital of Culture 2008 was fairly meaningless bar the very important fact it increased visitor numbers and therefore encouraged much-needed inward investment.

Today, I’m continuing my Capital Ring adventure and will be hoping for some peace and quiet after a busy week working in central London. But, for the good of the capital, I still wouldn’t mind seeing a few more people along the way.